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The Battle of Testimonials vs Reviews: What’s The Difference?

René Dibert /
Testimonials vs reviews

It is no secret that online reviews and testimonials can be beneficial when making purchasing decisions. Nevertheless, what is the difference between the two?

Reviews and testimonials provide first-hand accounts of someone’s experience with a product or service. However, reviews tend to be more detailed and objective, while testimonials are usually more personal and subjective.

Both can be helpful when you are trying to decide whether or not to buy something, but in the end, it is up to you to decide which one is more important to you.

 What Are Testimonials?

Testimonials are the perfect way to show how happy our customers are with their purchases through verbal or written statements. They let us know what they think of our product and how it has helped them.

People love to buy products that come with testimonials. Testimonials are used in almost every business. They help you to prove that you are the best in your industry.

What Are Reviews?

A review is somebody’s opinion about a product, place, or service. Online reviews are an open forum where customers can tell others what they thought about the experience.

Reviews are valuable tools that help you to get more business. There are a lot of online resources where you can learn about a product or a service. These include the product’s website, Google, Yahoo, and Bing.

Testimonials Vs Reviews – What’s The Difference?

It is easy to get confused about the difference between testimonials and reviews. Here is a quick rundown:

1. Size

Reviews are short, objective snapshots of a customer’s experience with a product or service. They are often posted to online retailers or review sites and can be either positive or negative.

Testimonials, on the other hand, are longer, more detailed stories about a customer’s experience before and after using a product or service. They are usually posted on a company’s website or social media page and are almost always positive.

2. Provision

Reviews are typically provided to a third party, such as Google or Yelp. The customer leaves their feedback on your business on their site, which is then available for anyone to see.

Testimonials, on the other hand, are directly provided to the company. The customer writes their testimony, which can be used on the company’s website, marketing materials, etc.

3. Format

Reviews are usually in a written format, sometimes with a star rating. They give an overview of the product, what others thought of it, and whether the reviewer would recommend it.

On the other hand, testimonials are usually given by people who have actually used the product or service. They can be written down or in a video, and they often give a more personal account of what it was like to use the product.

4. Impact

Reviews are more impactful in larger quantities. This is because they provide potential customers with an overview of what others have thought about your product or service.

Testimonials, however, are more impactful with greater length or detail. This is because they offer potential customers a more personal insight into your business.

A testimonial can be more convincing than a review because it comes from someone with first-hand experience with your product or service.

Testimonials on Your Website – Benefits

If you are like most business owners, you understand the importance of testimonials. After all, they provide valuable social proof to help convert prospects into customers.

Here are just a few of the benefits of adding testimonials to your site:

Boost SEO

One of the benefits of testimonials is that they can help improve your website’s SEO. How? When you add testimonials to your site, you also add keyword-rich content.

Moreover, since search engines love fresh, relevant content, this can help improve your site’s ranking in search results.

Increase Conversion Rate

Another benefit of testimonials is that they can help increase your website’s conversion rate. Studies have shown that social proof is a powerful influence on purchasing decisions.

Furthermore, since testimonials are a form of social proof, they can persuade prospects to take the next step and become customers.

Building Trust

Testimonials can help build trust between you and your prospects. In today’s online world, trust is essential for doing business.

And testimonials can help instill that trust by showing prospects that others have had positive experiences with your business.

Enhance Credibility

Nevertheless, Testimonials can help enhance your credibility.

When prospects see positive reviews and testimonials from past customers, they will be more likely to believe that you are a credible source of information and products.

Edge Over the Competition

Finally, testimonials can give you a competitive edge over other businesses in your industry.

If your competitors do not have any testimonials on their websites, you can use yours to show prospects that you are the better choice.

Reviews on Your Website – Benefits

As a business owner, you know that reviews can be beneficial for your website. Here are just a few of the benefits of having reviews on your website:

Identify Areas for Improvement

No business is perfect, and even the best businesses can always find ways to improve. One of the best ways to identify areas for improvement is to read reviews and see what customers say.

If you are getting a lot of negative reviews about a particular issue, you know that’s something you need to work on.

Attract New Customers

People are always looking for recommendations, and reviews can be a great way to attract new customers.

If you have a lot of positive reviews, people will be more likely to visit your website and do business with you.

Reviews Provide Social Proof

Social proof is the idea that people are more likely to do something if they see others doing it.

So, if potential customers see that others have had positive experiences with your business, they are more likely to want a positive experience themselves.

Frequently Asked Questions

Can I use reviews as testimonials?

Generally speaking, no. It’s an often-misunderstood guideline. Businesses often take the reviews they get from sites like Yelp and paste them onto their website.

Can you use Google reviews as testimonials?

Yes, you can use Google reviews as testimonials. However, you should make sure that all of the reviews are from legitimate customers who have actually used the product or service.

Are testimonials positive or negative?

Testimonials are positive, where the customer describes what they liked about interacting with the company and why they recommended it to their friends and colleagues.

 Wrapping Up!

There is no clear winner when it comes to testimonials vs reviews. Each has its advantages and disadvantages.

Testimonials may be more persuasive because they come from people with first-hand experience with a product or service.