Magnfi Terms of Service

Effective Date: March 1, 2026

PLEASE READ CAREFULLY

By accessing or using Magnfi’s services (“Services”), you agree to be bound by these Terms of Service (“Agreement”). If you do not agree, you may not use the Services.

If you are entering into this Agreement on behalf of an entity, you represent that you have authority to bind that entity.

1. DEFINITIONS

“Magnfi,” “Company,” “we,” “us,” or “our” means Magnfi, LLC.

“Services” means all software, platforms, tools, features, and related services provided by Magnfi.

Account Seat

An “Account Seat” is defined as a unique business, client account, brand, or distinct end-customer entity utilizing the platform.

• Each distinct business or client account constitutes one Account Seat
• A Seat is not defined as an internal user login
• Multiple internal users within the same business do not require additional Seats

Admin Users

Magnfi may allow the creation of Admin Users (also referred to as internal or operator users) for the purpose of managing, supporting, and operating Accounts within the platform.

Admin Users are intended for:

• Internal team members of the Customer
• Agency staff or enterprise employees
• Individuals responsible for managing multiple business or client Accounts

Admin Users:

• Do not constitute Account Seats
• Do not represent separate billable entities
• May be granted access across one or more Account Seats

Admin Users are intended solely for internal operational use and may not be used to represent or substitute for distinct business, client, or end-customer Accounts.

Magnfi reserves the right, in its sole discretion, to review or limit Admin User access in cases of excessive, abnormal, or abusive usage patterns.

Customer

“Customer,” “User,” or “you” means any individual or entity using the Services.

2. ACCEPTANCE AND MODIFICATIONS

Magnfi may update these Terms at any time. Continued use of the Services constitutes acceptance of any updates.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

You must be at least 18 years old and capable of forming a binding contract.

You agree to:

• Provide accurate and complete information
• Maintain account security

You are responsible for all activity under your account.

4. SUBSCRIPTION FEES AND TIERED PRICING

Magnfi operates under a subscription and usage-based pricing model.

Base Plan

• $297 per month
• Includes up to thirty (30) Account Seats
• Includes 150 GB of pooled Video Infrastructure Capacity

Seat-Based Pricing

• Tier 1 (31–200 Seats): $35 per Seat
• Tier 2 (201–1,000 Seats): $30 per Seat
• Tier 3 (1,001–5,000 Seats): $27 per Seat
• Tier 4 (5,000+ Seats): $25 per Seat

5. VIDEO INFRASTRUCTURE CAPACITY

All plans include pooled Video Infrastructure Capacity, which encompasses:

• Storage
• Bandwidth and streaming
• Video delivery
• Processing and system resources

Additional capacity may be purchased:

• +100 GB: $125/month
• +500 GB: $450/month
• +1 TB: $900/month
• Capacity is pooled across the account or white-label environment
• Unused capacity does not roll over

6. INTENDED PLAN USAGE

The Base Plan is designed for small teams, individual businesses, and pilot deployments, and is not intended for large-scale or multi-entity rollouts.

Organizations intending to deploy Magnfi across multiple business entities, locations, or client accounts are expected to scale usage through additional Account Seats, Video Infrastructure Capacity, or a custom Enterprise agreement.

Use of the Base Plan for large-scale, multi-entity, or high-volume deployments may, at Magnfi’s sole discretion:

• Require the purchase of additional Account Seats or Capacity
• Trigger a plan upgrade
• Result in reclassification to a custom Enterprise agreement

Customer agrees to use the Services in a commercially reasonable manner consistent with the structure and intent of the pricing model.

7. BILLING AND PAYMENT

Customer agrees:

• All Account Seats are billable
• Billing is calculated in real time based on active usage
• Charges may automatically adjust as usage increases
• Magnfi’s system of record is final

Failure to pay may result in suspension or termination.

8. NO REFUND POLICY

All payments are final and non-refundable, including:

• Subscriptions
• Seat charges
• Capacity add-ons
• Partial billing periods

9. FAIR USE AND PLATFORM INTEGRITY

Customer agrees to use the Services in accordance with intended use.

Prohibited activities include:

• Attempting to bypass pricing structures
• Excessive or abusive use of infrastructure
• System exploitation or automation abuse

Magnfi may:

• Require upgrades
• Limit or throttle usage
• Suspend or terminate access

10. ANTI-CIRCUMVENTION

Customer may not:

• Consolidate multiple businesses, clients, or entities into a single Account Seat to avoid fees
• Artificially reduce Seat count while expanding usage volume
• Manipulate or exploit billing structures

Magnfi reserves sole discretion in determining violations.

11. USAGE MONITORING

Magnfi may monitor:

• Storage usage
• Bandwidth and streaming
• Video creation and processing
• API activity

Excessive or abnormal usage may result in:

• Additional charges
• Required upgrades
• Service limitations
• Enterprise reclassification

12. ENTERPRISE RECLASSIFICATION

Magnfi may reclassify accounts into custom Enterprise plans where:

• Usage exceeds standard thresholds
• Infrastructure costs become disproportionate
• Large-scale deployments are detected

Enterprise terms will be determined separately.

13. WHITE LABEL AND THIRD-PARTY USE

Customers may operate in a white-label capacity.

Customer is responsible for:

• All clients and end users
• All representations and pricing

Minimum Resale Price

White-label partners agree not to resell access below:

$35 per business or client account

Magnfi reserves the right to enforce this where necessary to protect platform integrity.

14. SMS Messaging Terms

By providing your phone number and opting in, you consent to receive SMS messages from Magnfi.

Program Description

SMS messages may include:

• Account notifications
• Service updates
• Customer support messages
• Marketing communications (only if separately consented to)

Message Frequency

Message frequency varies depending on your interaction with our services.

Rates

Message and data rates may apply. Message frequency varies.

Opt-Out Instructions

You may opt out at any time by replying:

STOP

Once you opt out, you will no longer receive SMS messages unless you re-subscribe.

Help Instructions

For assistance, reply:

HELP

or contact us at:

askus@magnfivideo.com

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

15. DATA OWNERSHIP AND SECURITY

Customer retains ownership of all uploaded content.

Magnfi may access content for support and service improvement.

Magnfi uses industry-standard infrastructure including Amazon Web Services.

Magnfi is not HIPAA certified.

16. SERVICE AVAILABILITY

Services are provided “as available.”

Magnfi targets high uptime but does not guarantee uninterrupted service.

17. USER RESPONSIBILITIES

Customer is responsible for:

• All content
• Legal compliance
• All claims made using the platform

Magnfi makes no guarantees regarding business outcomes.

18. INTELLECTUAL PROPERTY

Magnfi retains all rights to the platform.

Customer retains ownership of content but grants Magnfi a limited license to operate the Services.

19. TERMINATION

Magnfi may suspend or terminate access for:

• Non-payment
• Violations
• Abuse

Data may be deleted after termination.

20. LIMITATION OF LIABILITY

Magnfi’s total liability shall not exceed the amount paid in the preceding three (3) months.

Magnfi is not liable for:

• Indirect damages
• Lost profits
• Business interruption

21. INDEMNIFICATION

Customer agrees to indemnify Magnfi against claims arising from:

• Use of Services
• Customer content
• Violations of this Agreement

22. ENTERPRISE AGREEMENTS

Separate agreements override these Terms where applicable.

23. PLATFORM EVOLUTION

Magnfi may modify features, pricing, or functionality at any time.

24. GOVERNING LAW

This Agreement is governed by the laws of the State of Florida.

25. CONTACT

Magnfi, LLC
12161 Mercado Drive, Unit 256
Venice, Florida 34293
askus@magnfivideo.com